Individual Cremations:  Continued
 

but for those who require something a little special we have an extensive range of Urns and Caskets

available which include ornamental styles some of which include discreet and concealed caskets to

safely hold your Pets ashes.

A Certificate of Cremation is supplied giving details of your Pets cremation together with the details

which have been placed into our Book of  Remembrance. All Books of Remembrance are on display daily during our office hours for you, your friends or family to view. Full A4 Photo pages are also

available at a small additional charge.

As a gift to you, we provide a Personalised Candle which has your own Pet's name at the top and is

supplied as a small keepsake which we offer with our compliments. Photo and/or additional candles

are available to purchase from our range available through our online shop or direct through our office.

For Clients convenience we do provide (where possible) an "Emergency Service" whereby we will

arrange to open our Chapel of Rest (strictly by appointment) during certain hours should your Pet

unfortunately die suddenly. Should you find it necessary to use our Emergency Service, please

telephone our office where details of our out of hours service will be found. An emergency telephone

number will be given allowing you to contact our "On Call" member of Staff who will arrange an

appointment for you to bring your Pet into the Chapel of Rest.

Non urgent messages may be left on

our answer machine at any time.

The Emergency  Service is usually available up to 7 pm Monday to Friday and up to 12 noon Saturday,

Sunday and Bank Holidays (subject to Staff availability). Charges for out of hours calls will be made,

please ask for details.it is company policy for all the ashes of Pets cremated by ourselves to be handed back to Clients or

delivered by ourselves to the Veterinary Surgery from which they were collected. It is not company

policy to return ashes in the post. If however it is not possible either for you to collect your Pets

remains or for them to be returned to a Veterinary Surgery we will arrange a Courier Service at the

Owners own expense and at their own risk, we will not be held responsible for any loss in transit under

these circumstances.